Privacy Policy

 

Island Pharmacy Limited respects your privacy and is committed to protecting your personal data. We aim to maintain high standards when processing any personal data we control.

 

This privacy policy (the “Policy”) will inform you about how we look after your personal data when you visit our website at www.islandpharmacy.je, and will outline your privacy rights and how the law protects you.

 

1. Important Information

 

1.1 Purpose of this Policy
This Policy outlines how Island Pharmacy Limited collects, uses, stores and discloses personal data from users of our services and from visitors to our website, www.islandpharmacy.je (the “Website”).

 

1.2 Data Controller
Island Pharmacy Limited (company registration number: 102719), registered at 14 Gloucester Street, St Helier, Jersey JE2 3QR, is the Data Controller responsible for your personal data (referred to in this Policy as “Island Pharmacy”, “we”, “us” or “our”).

Island Pharmacy Limited is registered with the Jersey Office of the Information Commissioner (JOIC), under registration number 18437.

 

1.3 Data Subject
“You” are the Data Subject. This means the data we collect may identify you personally.

 

1.4 Contact Details
Legal entity name: Island Pharmacy Limited
Contact name: Nicki Reid
Email: info@islandpharmacy.je
Postal address: 14 Gloucester Street, St Helier, Jersey JE2 3QR

 

You have the right to make a complaint to the Jersey Office of the Information Commissioner (JOIC), the supervisory authority for data protection in Jersey. However, we would appreciate the opportunity to address your concerns first, so please contact us before escalating your complaint.

 

1.5 Governing Legislation
Island Pharmacy Limited is incorporated in Jersey. The Data Protection (Jersey) Law 2018 aligns with the EU General Data Protection Regulation (GDPR), which came into effect on 25 May 2018.

This law governs how we collect, use, store and share your personal data and explains your rights in relation to that data.

 

1.6 Third-party Links
Our Website may include links to third-party websites, plug-ins or applications. Clicking these may allow third parties to collect or share data about you. We do not control these external sites and are not responsible for their privacy practices.

 

2. The Data We Collect

We may collect and process different kinds of personal data about you, including:

 

– Identity Data: Name, date of birth, gender, title, etc.
– Healthcare Data: Prescription details, medical records, and related data shared by other medical providers.
– Contact Data: Address, email, phone numbers.
– Technical Data: IP address, browser type, time zone, device type, etc.
– Usage Data: Information on how you use our Website.
– Marketing & Communications Data: Preferences regarding marketing and communication.
– Aggregated Data: Statistical data not linked to your identity.

 

3. How We Collect Data

We collect personal data in the following ways:

 

– Directly from you: When you contact us, register for services, or provide information via phone, email or in-person.
– Technologically: Via cookies, server logs, and analytics tools as you interact with our Website.
– From third parties or public sources, such as:
– Search engines (e.g. Google, Bing)
– Technical and delivery service providers
– Healthcare professionals and public registries

 

4. How We Use Your Personal Data

 

4.1 Data You Provide
– To deliver pharmacy services and care
– To fulfil contractual and legal obligations
– To liaise with healthcare professionals (e.g. your GP or consultants)
– To notify you of updates or respond to enquiries
– For regulatory investigations or enforcement

 

4.2 Data We Collect Automatically
– To improve Website functionality and performance
– To maintain cybersecurity and prevent misuse

 

4.3 Data From Third Parties
– To support healthcare delivery
– To verify identity or eligibility for certain services
– To comply with applicable legal obligations

 

5. Disclosure of Your Data

 

We may disclose your personal data to:

 

– Service providers and professional advisors (IT, legal, marketing, audit, etc.)
– Healthcare organisations, including the wider States of Jersey healthcare system
– Regulators and law enforcement, when legally required
– Statutory bodies such as the States of Jersey Pricing Authority and Local Authorities
– Professional standards organisations, e.g. GPhC, NPA

 

6. Data Security

We apply appropriate technical and organisational safeguards to protect your data from loss, misuse or unauthorised access. Access is limited to employees, contractors or third parties who have a legitimate business need and who are bound by confidentiality.

 

7. Data Retention

 

We retain your data only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements. Retention periods vary depending on the data type and relevant legislation.

 

8. Online Appointment Booking

 

Our online booking system is provided by Pabau.

 

When booking an appointment online, the following personal data is collected:
– Full name
– Email address
– Phone number
– Appointment details (e.g. service requested, preferred time)

 

This data is processed and stored by Pabau on secure servers. While some of Pabau’s processing infrastructure may be located outside the EEA, Pabau employs measures to ensure compliance with GDPR-equivalent protections.

 

More information:
– Pabau Privacy Policy
– Pabau GDPR Compliance

 

Island Pharmacy has appropriate data processing agreements in place with Pabau to ensure your data is handled securely.

 

9. Change of Purpose

 

We will only use your personal data for the purposes it was collected, unless we reasonably determine it must be used for another compatible purpose. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis.

 

10. Your Legal Rights

 

10.1 Individual Rights
Under GDPR, you have the following rights:
– Right to Access
– Right to Be Informed
– Right to Data Portability
– Right to Erasure
– Right to Object
– Right to Rectification
– Right to Restriction
– Right to Object to Profiling or Automated Decision-Making

 

10.2 Subject Access Requests
You may request access to the personal data we hold about you by submitting a Data Subject Access Request (DSAR).
We will respond within 30 days unless legally exempt or extended under GDPR.

 

11. Marketing Preferences

 

With your consent, we may send marketing communications via email or post. You can withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.

 

12. Cookies

 

12.1 What Are Cookies?
Cookies are small data files stored in your browser when you visit a website. They are used to remember your preferences and improve your experience.

 

12.2 How We Use Cookies
We use cookies to:

– Remember user preferences
– Monitor website performance (e.g. via Google Analytics)

 

Essential cookies do not require your consent. We request your permission for all non-essential cookies.

 

12.3 Managing Cookies
You can manage or disable cookies in your browser settings. Disabling essential cookies may affect your experience.

 

Helpful links:
– Google Chrome
– Safari
– Microsoft Edge
– Firefox

 

12.4 Analytics Tools
We use Google Analytics to collect anonymised usage data and measure website performance. You can opt out here:
Google Analytics Opt-Out Tool

 

13. Island Pharmacy Employees

 

All Island Pharmacy employees are subject to confidentiality obligations and are trained in data protection.

 

14. Changes to This Policy

 

We review this Policy regularly and may update it without notice. Please check back periodically for changes.